ABOUT ME

My name is Michael Thome, and I am an IT professional interested in furthering my skills in the Cloud/DevOps space. Outside of tech, I enjoy traveling, playing tennis/pickleball, watching live music, and movies. Thank you for taking the time to view my resume!

I built this page as part of the Cloud Guru Azure Resume Challenge.

Work

Disclosed

IT Support Specialist • September 2023 - Present

  • Co-manage Azure Entra ID for the entire organization and use Role-Based Access Control (RBAC) to follow principle of least privilege
  • Manage SAML SSO (single sign-on) integrations with a variety of enterprise applications to enhance end users’ workflow
  • Implement external email banners to increase Cybersecurity awareness and save company $300/month
  • Utilize Azure Monitor to create alert rules and action groups for internal servers to minimize downtime

Stage Front Tickets

Desktop Support Engineer • November 2021 – August 2023

  • Oversaw the deployment of virtual machines (VMs) on Microsoft Azure infrastructure using ARM templates, ensured users' placement in accurate network security groups in Azure Entra ID, and implemented a cost-savings analysis plan that effectively reduced monthly VM expenses by 25%
  • Streamlined internal IT processes by creating and managing IT assets, optimizing existing company Group Policy Objects (GPOs), and efficiently handling employee onboarding/offboarding
  • Provided expert technical support to 130 end-users across our local office and remote locations, including tailored white glove support for C-suite executives
  • Proactively managed the company's SonicWall firewall by overseeing ACL and troubleshoot VPN issues
  • Monitored various ticket queues in the FreshDesk ticketing system, resolve, escalate, and triage tickets, and create ticket automations to streamline ticket assignments, resulting in 5% faster resolution times to meet SLAs
  • Assisted in managing all aspects of the organization's endpoint stack, including desktop computers, laptops, scanners, printers (network/desktop), RingCentral VOIP phones, and video conference equipment
  • Created technical documentation and saved it to the company repository to help the IT team solve common issues more efficiently
  • Planned, presented to change board, budgeted, and managed the implementation of switching remote assistance tools from AnyDesk to Zoho Assist
  • Collaborated with leadership on various projects, such as deploying on-premise servers for our environment, implementing an email signature management solution, upgrading QuickBooks software, and firewall upgrade

Certifications

Azure Administrator Associate, AZ-104

January 2024

Azure Fundamentals, AZ-900

March 2023

CompTIA Network+

August 2022

CompTIA A+

September 2021

Education

Towson University, Bachelor of Science

December 2018